Skip to content

Returns - Damaged product

Not satisfied with your purchase?

If you are not satisfied with your purchase you have the right to withdraw from the contract, without any penalty and without specifying the reason, within fourteen working days (14 days) from the day you receive the Products. To exercise your right of withdrawal just send a written notice of withdrawal ("Notice of Withdrawal") within 14 working days, to Biagetti S.r.l. (hereinafter "Biagetti"), Via Caprera, n. 40, 48123 Ravenna (RA), by registered postal delivery with receipt. The Withdrawal Notice can also be sent to via e-mail to It should be addressed to Biagetti S.r.l., Via Caprera n. 40, 48123 Ravenna (RA), and sent within the same 14 day term.

When Biagetti receives the Withdrawal Notice:
(a) you are required to return each Product purchased at our warehouses in Via Caprera, n. 40 - 48123 Ravenna (RA), at your expense via a shipper of your choice that you will have appointed directly, within fourteen working days from the date on which you received each purchased Product. In this case, loss or damage to the Product is your sole responsibility until the Products are delivered to our warehouses. The Product is considered returned when it is picked up by the shipper in charge of returning the Product. The substantial integrity of the Product to be returned is an essential condition for exercising your right of withdrawal - the Product should conform to its condition upon delivery from Biagetti to the place indicated in the purchase order form, including the original packaging and all the attached documentation such as the certificate of origin of the Product. The only expenses you have to pay for exercising the right of withdrawal are the direct costs of returning the product to Biagetti.

(b) if the right of withdrawal is exercised in accordance with the provisions of this section, Biagetti is only required to refund the sum paid for the purchase of the Product, excluding the related costs for shipping and delivery which will remain at your expense. The refund will be made by Biagetti free of charge, as quickly as possible and in any case within thirty days from the date on which Biagetti was informed of your desire to exercise your right of withdrawal.

Damaged products

Did the products you ordered arrive damaged?
If the packaging arrives visibly damaged, you must immediately contest it to the courier / transporter indicating in the "notes" of the transport document (DDT) "Accepted with reserve - damaged packaging (indicate the part of the packaging that is damaged)". Once the packaging has been removed, if the product is actually damaged, you must photograph the product, photocopy the transport document (DDT) containing the words "Accepted with reserve - damaged packaging", indicate the order number and send everything to Biagetti within 48 hours from the moment in which you have received the products. You can either send the report by registered letter with acknowledgment of receipt (to Biagetti Srl Via Caprera, 40 - 48123 Ravenna) or by e-mail (within the same 48 hour term) to, provided that the report is addressed to Biagetti Srl, Via Caprera, n.40, 48123 Ravenna (RA).

"Made to measure" products

The right of withdrawal cannot be exercised by the Customer if the Products purchased have been made "to measure" or according to the specific requests of the Customer.